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Customer Technical Support

Step 2 of 4, Knowledgebase: Aplia
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Aplia.com Instabilities
Aplia System Requirements
Aplia - Session Timeout
Submitting Payment with an Access Code Before Grace Period Expires
Submitting Payment with an Access Code After Grace Period Expires
Aplia - ISP Instructor User Guide
Aplia – Accessing and Paying for an Aplia Course
Getting Started with Aplia (Students)
Becoming Familar with Aplia (Students)
Aplia - Brief Instructor User Guide
Aplia - Brief Student User Guide
Aplia - Student Quick Start Guide
Aplia - CourseCare Page
Instructor Online Seminars
Adding Announcements
Adding Co-Instructors
Adding Course Materials
Adjusting Scores
Aplia Text
Changing Assignment Due Dates
Creating a New Course
Extending Individual Due Dates
Gradebook: Adding Scores
Gradebook: Analytics
Gradebook: Downloading Reports
Gradebook: Manage Grades
Gradebook: Viewing Scores
Manage Students
Scheduling Assignment Visibility
Using the Gradebook
Working in the Course Outline
Working with Sections
Instructor Quick Start Guide
Student Video: Registering and Getting Started
Student Video: Reviewing Assignment Results
Student Video: Taking an Assignment and Reviewing Grade it Now Feedback
Getting Students Started
Can I modify the content in a course?
How do I adopt Aplia for my students?
What system configuration do my students and I need to use Aplia?
How do I sign in for the first time? (Instructor)
What if my students require technical support? What if I need help?
How do I extend a due date for a student?
Can I see a student's activity on aplia.com?
How do I sign in for the first time? (Student)
I can't find my course key. Where is it?
My Aplia Payment Code/Access Code is not working. Can you help?
I registered for the wrong course. What should I do?
How can I withdraw from my course?
How can I enroll in a second Aplia course?
Can I try to do an assignment after the deadline has passed?
I think there is a mistake in my Aplia assignment. Can you help?
I can't find one of my assignments. Where is it?
I accidentally submitted a blank page of questions. What should I do?
What is the difference between practice assignments and graded assignments?
I think my grade on an Aplia assignment is incorrect. Can you change it?
Can I check my scores on graded Aplia assignments?
Is Aplia accessible to students with disabilities?
What do I do when I'm unable to load my assignments?
My page isn't loading properly. What should I do?
I use a Mac and am unable to enter a numeric value in my assignment. What should I do?
What do I do when I have a Technical - Port 2222 (failed config test) error?
I'm having trouble with Internet Explorer. What should I do?
Do I need to download Adobe Flash Player?
Can I print my problem sets/chapter assignments?

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