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Customer Technical Support

Step 2 of 4, Knowledgebase: MindTap
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Critical Issues
I need a refund for an item that I purchased.
I tried registering my access code, but it says it is invalid or already used.
I have found a content issue in my textbook, within a CD/DVD, or within an online digital product.
MindTap - Instructor Guide to Managing a Course (Brief)
MindTap - Comprehensive Guide to Gradebook (Progress App)
MindTap - TA and Co-Instructor Guide
MindTap - Digital Course Support Site
MindTap - Understanding the New Student Registration Process (Instructor)
MindTap - Checking System Requirements MAC
MindTap - Checking System Requirements PC
MindTap - How do I adopt MindTap for my students?
MindTap - How do I report critical issues?
MindTap - Is MindTap accessible to students with disabilities?
MindTap - How do I sign in for the first time?
MindTap - How reliable is the MindTap system? Will I experience any downtime?
MindTap - How do my students access technical support? What do I do if I need help?
MindTap - Do I need to download Adobe Flash Player? How do I download it?
MindTap - Can MindTap be used for self study?
MindTap - I cannot find my course key. Where is it?
MindTap - What should I do if I forget my password?
MindTap - How do I pay?
MindTap - I need a refund. Can you process it?
MindTap - I think there is a mistake in my MindTap assignment. Can you help?
MindTap - Does MindTap work on various devices like the iPad or tablet PCs?
MindTap - How do I monitor student participation?
MindTap - How does MindTap grade assignments?
MindTap - I am having trouble using MindTap with Internet Explorer. What should I do?
MindTap - Can I see a student's activity in a MindTap course? How do I know that a student has completed an assignment?
MindTap - Can students see my highlights in the text?
MindTap - How do I extend a due date for a student’s assignment?
MindTap - I registered for the wrong course. What should I do now?
MindTap - How do I withdraw from a course?
MindTap - I accidentally submitted my assignment before I was ready. Can you reset it for me?
MindTap - What is the difference between practice assignments and an assignment that counts towards a grade?
MindTap - What do I do if I am unable to load an assignment?
MindTap - How can my TAs help manage the course with me?
MindTap - What are the MindTap System Requirements?
MindTap - How do I highlight text and add notes to a reading?
MindTap - Instructor Guide to Managing a Course (Full)
MindTap - Student Brief Start Guide

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